Personalised CBT & EMDR therapy

Privacy Policy

Your privacy matters to us. This notice explains what personal information we collect, how we use it, and how we protect it. It also sets out your rights under UK data protection law.

Who we are

Cambridgeshire & Northamptonshire CBT provides Cognitive Behavioural Therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR) services to individuals online and in person. We are committed to handling your personal information lawfully, fairly, and securely. 

Contact us

If you have any questions about this policy, please contact us at:

• Contact us online, click here
• Phone:  +44 (0)1223926259
• Website:  cambridgeshire-northamptonshirecbt.co.uk

Information we collect

We only collect the information necessary to deliver safe, effective therapy and to meet our legal and professional obligations. 

We may collect and securely store the following:

• Basic details – your name, date of birth, address, phone number, and email.
• Health information – relevant medical or psychological history needed to provide therapy.
• Session records – brief notes taken to support your treatment.
• Payment details – where required for processing fees.
• Communication records – emails, messages, or correspondence related to your care.

How we use your information

We will not share your personal information with third parties unless you give explicit consent; or we are legally required to do so; or it is necessary to prevent serious harm to you or others.

Your personal information is used to:

• Provide therapy services tailored to your needs.
• Maintain accurate clinical records.
• Arrange appointments and communicate with you.
• Process payments where applicable.
• Meet legal, ethical, and safeguarding requirements.

How we securely store and protect your information

We store your records securely, either in password-protected electronic systems or locked physical files. We follow the British Association for Behavioural and Cognitive Psychotherapies (BABCP), EMDR Association UK, and Nursing and Midwifery Council (NMC) codes of ethics, and comply with the UK GDPR and Data Protection Act 2018.

How long we keep your information

We typically keep therapy records for seven years after your last session, or longer if required by law or professional guidelines. After this time, records are securely destroyed.

Your rights

To exercise these rights, please contact us using the details shared above. 

You have the right to the following:

• Access the information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your records (where legally possible).
• Restrict or object to certain processing.
• Request a copy of your records in a portable format.

Cookies

Our website may use cookies to help the site work properly and enhance your browsing experience. Cookies are small text files stored on your device that remember your preferences, support basic site functions such as navigation, and provide anonymised usage data. 

You can control or delete cookies at any time by adjusting your browser settings. 

For more information on how to manage or delete cookies, visit the UK’s Information Commissioner’s Office (ICO) guidance at: https://ico.org.uk/for-the-public/online/cookies

The ICO is the UK’s independent regulator for data protection, privacy, and information rights, promoting openness and enforcing relevant laws.